Return Policy

At DOGS & KATY, we want you to be completely satisfied with your purchase. If for any reason you are not, you have 30 days from the receipt of your order to request a return.

Return Conditions

• The product must be in its original, unused condition, with its original packaging.
• You must contact us before sending the product back.

Right of Withdrawal (EU)

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without needing to provide a reason.

How to request a return?

Write to us through our Contact page, indicating your order number and the reason for the return. We will respond within 2 business days.

Refunds

Once the product is received and verified, we will process the refund within 10 business days using the same payment method used for the purchase.